How to Order
We have enabled our customers to place an order with us in two different ways: online and over the phone. Most of our customers prefer to order over the phone where one of our sales representatives can assist with placing an order.
Don’t know what wood type you are interested in? Contact a sales representative and they would be happy to talk with you about the different wood types we offer and help you decide which one will work for you. In order to give you a quote we will need to know what wood type you are interested in as the pricing of the furniture is dictated by the wood type.
Don’t know what stain you are interested in? No problem! We do not need a stain in order to process your order. We have stain brochures that we can send you free of charge, or if you would like wood samples we can send them for $30 for your first set and $5 for each additional set. This fee is non refundable and the stain samples need to be returned within 7 days of receiving them. Individual samples can also be purchased for $6 a sample.
Order Process
Once an order is placed we will send you a Final Order Confirmation email where you will need to verify your order. We will not proceed with your order until we receive a written confirmation. We do not need a stain or upholstery choice to process your order, but will need your choices before the order can be submitted to the builder.
Once your order has been confirmed we will send you the necessary sample sets, if applicable. When you have made your choice notify your sales representative as soon as possible so your order can be submitted. Any changes to your order after you have confirmed may result in a $25 to $50 fee.
Once the order has been submitted we normally won’t hear from the builder until your order reaches the finishers, in about 6-8 weeks. An order is usually at the finishing stage for about 2-3 weeks. When your order has been completed it will be picked up by a shipping company and prepared for shipping. It is at that time you will receive a notification from us or from a shipping company with an estimated date of shipment. You can track your order by clicking on the My Account tab and logging in. For more information on the Shipping process, please visit our Shipping Information page.
If you have a remaining balance it is due at the time if shipment. If you need to delay your order delivery past the standard 3 month period we are able to hold your order for a reasonable amount of time, but you may be subject to storage fees. Your remaining balance is due when your order is completed if you choose to delay shipment of your order.
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