How to OrderAre you ready to purchase? You can place your order through our online checkout, or contact one of our sales representatives who can assist you with all the details of your order.
Not sure what wood type to choose? Our sales representatives are happy to discuss the different wood types options with you and help you decide which is the best for you. The pricing of our furniture is dictated by type of wood used. To create a pricing quote, we will need to know
what wood type you are interested in.
Are you unsure what stain to choose? No problem. We can begin processing your order without a final stain choice. We provide free stain brochures, or if you
would prefer to choose from a palette of wood samples, we will send you a set for $30. This is a non-refundable fee and the stain
samples need to be returned within 7 days of receiving them. Individual standard stain samples can also be purchased for $8 each. For more information on visit our Stains & Finishes page.
After your order is placed we will email you a Final Order Confirmation so you can verify the details of your order. We will not proceed with
your order until we receive a confirmation. We do not need a
stain or upholstery choice to process your order, but these selections must be made before the order can be submitted with the builder.When you confirm your order, we will send you the necessary
sample sets, if requested. When you have made your stain choice, notify your
sales representative as soon as possible and your order will be submitted.
the order is submitted, the building phase takes about 6-8 weeks. The builder then informs us when the order is sent to the finisher and the finishing stage takes about 2-3 weeks. When your order is complete, it is picked up by the shipping company and prepared
for shipping. At this point you will receive a notification from us,
or from the shipping company, with an estimated date of shipment and delivery. For more information on the shipping process, please visit our Shipping Information page.
you have a remaining balance, it is due at the time of shipment. Should you
need to delay delivery, we
are able to hold your order, but you may
be subject to storage fees. Your remaining balance is due when your
order is completed, even if you choose to delay shipment of your order.