Natural Wood Characteristics

Much of the beauty of handcrafted Amish furniture is due to the natural characteristics of the wood. As each piece of wood is unique, there are characteristics such as sap wood, knots, pits, and wood tone/color that make it nearly impossible have a perfectly uniform look that you would get from a laminated or veneered table. Our builders try to minimize the amount of such characteristics, but we cannot guarantee that they will be completely avoided. Cherry wood especially is prone to sap wood and pits and it is possible that these natural characteristics will be part of your furniture piece.

Finishing Characteristics

Due to natural wood grain pattern, stain will absorb differently. Though you may have seen stain samples/charts because of the issues mentioned above, it is impossible to guarantee an exact match. Additionally, as grain pattern and wood tone greatly affect the finishing process, the stain may look different/lighter/darker over the expanse of the furniture piece. Additionally, extra finishing techniques such as distressing and rub through are a subjective art form and part of the handcrafted process. There really is no way for us to ensure a specific look. If you have a specific amount in mind, we will ask that you submit a sample to us.

Handcrafted Process

As each piece of furniture is handcrafted it is subject to certain qualities that are outside our control, such as: base size, leaf size and heights and widths are approximate. Our builders try to keep these as standard as possible, but we cannot guarantee exact measurements or perfectly round, square, etc. pieces.

Additionally as this is a handcrafted piece, lead time is also approximate. In general, each order is estimated to take between 2.5 - 3 months (including shipping) to be delivered to you, from the time the order is placed. However this is an estimate and we are not responsible if the actual completion date differs from our initial estimate. We do monitor the process to ensure that each order is completed in the timeliest manner possible, while still allowing time for the best craftsmanship possible. While your order is in construction we do not get updates regarding its status. It is generally between 1.5-2 months before we can have any sort of status update.

Shipping

All of your furniture is fully insured by our shipping companies, and we work closely with them to ensure that your furniture arrives safely to you. If during the course of packaging or shipping there is damage to your furniture, we will work with our shippers and builders to help resolve the issue in the most expedient and satisfactory way possible so that the end result meets the high quality standards we have become known for.

Warranty

Amish Tables stands behind the high quality of the furniture that our builders produce. We and the Amish craftsmen guarantee your furniture against workmanship problems for one year after the date of delivery. This does not apply to normal wear and tear, abuse, or natural characteristics of the wood. After one year they will repair your furniture at a very reasonable rate, but you will be responsible for all associated shipping costs. If there is an issue with a repair of your furniture, Amish Tables covers all related expenses for a year after delivery. A claim will not be processed without photos of the damage. Due to the necessity of the furniture to be maintained at the optimal humidity range (35%-45%) to prevent warping and cracking, the customer is required to supply Amish Tables with a humidity reading. Amish Tables and/or our builders will cover the costs of repairs within the warranty timeframe if the humidity reading is within the optimal humidity range. Amish Tables and/or our builders are not responsible for repairs if the furniture is outside the humidity range.

Cancellations

We understand that sometimes financial difficulties arise unexpectedly, therefore we allow a 5 day grace period to cancel your order for a full refund. If you cancel your order after 5 days you will be charged a 25% (of the furniture total) restocking fee. Amish Tables doesn’t have the ability to stop an order once it has been put into production, and therefore absorbs the cost of the furniture. All cancellation requests must be given in writing and we will process your return within 10 business days of the request.

Returns and Refunds

Amish Tables operates on the principle that we seek to provide our customers with the highest quality Amish furniture. However, our refund amount is limited to the purchase price, minus shipping and discounts, if we cannot satisfactorily resolve a problem you have with your furniture. Due to the fact that each piece of furniture is custom built we are unable to return it to the builder, therefore, if you decide to return your order after the order has been received you will be subject to a 25% restocking fee of the furniture total plus the cost of shipping. Custom furniture (i.e. any and all items with customized sizing, specialty staining/finishing techniques) cannot be returned unless received damaged. Your money will be refunded to your credit card once Amish Tables has received notification that your order has been picked up. You must notify Amish Tables in writing within 3 days of the receipt of the order.

Damage Claims

We request that you inspect your furniture in its entirety (packaging materials and the individual piece[s]). Any cosmetic damages (i.e.: scratches, dents, nicks, etc), must be reported at the time of delivery. Once our shipper leaves, we cannot be held liable for any cosmetic damages. Damages pertaining to the integrity of the piece (i.e.: building errors, uneven staining, etc) must be reported no later than 3 days after receipt of your order. We recommend having a camera and pen and paper ready when your order is delivered to record any potential damage issues. When possible we ask that any damage/issues be noted on the Bill of Lading paperwork. Photos will assist the claims process to happen more expediently. We are here to help with any questions you have and to help with the processing of your claim.

Privacy & Security

AmishTables.com takes the responsible of storing your personal information seriously. We do not engage in the selling of any personal information to third parties. Your credit card is safety stored in our system in an encrypted format.