Part of what makes handcrafted Amish furniture so beautiful are the
natural characteristics of the wood. As each piece of wood is unique because of inherent qualities such as sap wood, knots, pits, and variations of tone and color. Furniture made from solid hardwood does not have the perfect uniformity of a laminated or veneered piece. Our builders work to enhance these natural characteristics while minimizing the amount of variation, but we cannot guarantee
that they will be completely avoided. Cherry wood is especially prone
to sap wood and pits, and it is possible that these natural
characteristics will be visible on your furniture.
Due to natural wood grain patterns, stain is absorbed differently, even on the same wood species. For this reason, your finished piece can vary slightly from the stain sample you selected and it is impossible to guarantee an exact match. Additionally, as grain pattern and wood tone greatly affect the
finishing process, the stain may vary in light and darkness over the
expanse of the furniture piece. Special finishing
techniques, such as distressing and rub-through, are a subjective art form
and part of the handcrafted process. If there is a special finishing technique you have in mind, we recommend submitted a sample to us.
As each piece of furniture is handcrafted, there are certain qualities that are approximate including base size, leaf size, height and width. Our builders strive to maintain standard dimensions, but we cannot guarantee exact measurements.
The handcrafting process means lead times are also approximate. In general, we estimate each order will take about 2.5-3
months from the time the order is placed until it is delivered to your home. But this is an estimate and the completion date can differ from this standard estimate. We do
monitor the process to ensure that each order is completed in the
timeliest manner possible, while still allowing time for expert craftsmanship. While our builders are working on your order, we do not
get updates regarding its status. Generally after 1.5-2 months we receive the update that the order is being sent to the finisher and will inform you of the status at that time.
All of your furniture is fully insured by our shipping companies,
and we work closely with them to ensure that your furniture arrives
safely to you. If during the course of packaging or shipping there is
damage to your furniture, we will work with our shippers and builders to
help resolve the issue in the most expedient and satisfactory way
possible so that the end result meets the high quality standards we have
become known for.
Amish Tables stands behind the high quality of the furniture that
our builders produce. Together with our Amish craftsmen, we guarantee your
furniture against workmanship defects for one year after the date of
delivery. This does not apply to normal wear and tear, abuse, or natural
characteristics of the wood. After one year, our builders will repair your
furniture at a very reasonable rate, but you will be responsible for all
associated shipping costs. If there is an issue with the repair of your
furniture, Amish Tables will cover all related expenses for a year after
delivery. A claim will not be processed without photos of the damage. Because furniture needs to be maintained at an optimal
humidity range (35%-45%) to prevent warping and cracking, the customer
is required to supply Amish Tables with a humidity reading should warping or cracking occur. Amish Tables
and/or our builders will cover the costs of repairs within the warranty
time frame if the humidity reading is within the optimal humidity range.
Amish Tables and/or our builders are not responsible for repairs if the
furniture is outside the humidity range.
We understand that sometimes financial difficulties arise
unexpectedly, therefore we allow a 3 day grace period to cancel your
order for a full refund. If you cancel your order after 3 days you will
be charged a 30% (of the furniture total) restocking fee. Amish Tables does not have the ability to stop an order once it has been put into
production, and therefore absorbs the cost of the furniture. All
cancellation requests must be given in writing and we will process your
return within 10 business days of the request.
Amish Tables operates on the principle that we seek to provide our customers with the highest quality Amish furniture. However, our refund amount is limited to the purchase price, minus shipping and discounts, if we cannot satisfactorily resolve a problem you have with your furniture. Because each piece of furniture is custom built we are unable to return it to the builder, therefore, if you decide to return your order after the order has been received you will be subject to a 30% restocking fee of the furniture total plus the cost of shipping. Custom furniture (i.e. any and all items with customized sizing, specialty staining/finishing techniques) and Clearance furniture cannot be returned unless received damaged. Your money will be refunded to your credit card once Amish Tables has received notification that your order has been picked up. You must notify Amish Tables in writing within 3 days of the receipt of the order.
We request that you inspect your furniture in its entirety
(packaging materials and the individual piece[s]). Any cosmetic damages
(i.e., scratches, dents, nicks, etc.), must be reported at the time of
delivery. Once our shipper leaves, we cannot be held liable for any
cosmetic damages. Damages pertaining to the integrity of the piece
(i.e., building errors, uneven staining, etc.) must be reported no later
than 3 days after receipt of your order. We recommend having a camera
and pen and paper ready when your order is delivered to record any
potential damage issues. When possible we ask that any damage/issues be
noted on the Bill of Lading paperwork. Photos will assist the claims
process to happen more expediently. We are here to help with any
questions you have and to help with the processing of your claim. Please submit all claim information to firstname.lastname@example.org.
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